Services

PROPERTY MANAGEMENT

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Guest communication

From inquiries to bookings to mid stay requests - we manage all communication to ensure guests are safe and comfortable.

General support with managing your account

• Instant communication with guests via chat or email in a friendly and efficient manner
• Screening potential guests
• Responding to guest inquires
• Handling instant bookings
• Managing listing calendars and availability

Maintenance Support

• Coordinating technical issues with your maintenance team (text messages, emails and calls)
• Coordinating cleanings with your housekeeping team (text messages, emails and calls)
• Coordinating day-to-day operations / issues with your local property managers (text messages, emails and calls)

Review Management

Guests and hosts alike benefit from great reviews. On the management side we evaluate each guest's stay and take care of leaving them a review.

• Writing reviews for your guests
• Writing answers to your guest reviews
• Writing answers to your negative guest reviews in a professional manner that leaves a positive impression in your new potential customers.

Listing management

We list your properties on different platforms: Airbnb, Booking.com, VRBO, Expedia etc.

Photography

• Choosing a photo and a title that provokes visitors to click on your listing

Listing

Through creative messaging and market research we create an inviting listing that showcases what your property has to offer.

• Writing a description that converts potential customers into real guests

Synchronizations, integration and channel management

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Take care of the synchronization between all different channels and platforms you use is what we do. We manually check every little detail to prevent from double bookings.

Price

Price is based on multiple criteria (number of properties, platforms, etc.). It can be fixed or one time. Each project is considered case by case. We monitor short term rental demand and pricing daily and make adjustments to maximize occupancy.

Security

Are you worried about who is staying at your property? Just to be sure, we make our own check using all means available, from Google to the guest rating in Airbnb. We can make calls if needed. We carefully vet all requests and only accept bookings from those guests who fit your specific criteria.

About Us

Virtual Concierge Concept is a team of knowledgeable and responsible virtual receptionists who are available 24/7 to respond to your client needs. Our professional team of virtual receptionists is just what you need to take your business to the next level.

Our team stands for a new and unique concept of living – not only to make guests feel at home but provide them a second one. Feel at home when you’re away!

We know how difficult it is to manage it all, check-ins, check-outs, and online distribution. We will manage your property, using the best PMS and Channel manager, giving you 100% access to your listings. Expertise hosting in Airbnb and other OTA’s such as Booking.com, HomeAway, Expedia, Tripadvisor etc.

The mission of Virtual Concierge Concept is to become the leading property management company.